Privacy policy

■ Privacy Policy ■

Serendute (hereinafter referred to as "the shop") uses the shopping cart ASP service "Shopify" provided by Shopify, Inc. (hereinafter referred to as the "service provider") to open and operate this shop. We are operating. Therefore, we handle personal information based on the privacy policy established by the service provider and the rules of this shop.

Definition of personal information
"Personal information" is information defined in Article 2, Paragraph 1 of the Personal Information Protection Law, and is information about a living individual. Specifically, it includes information that can identify a specific individual by description such as name and date of birth, and information that can identify a specific individual by matching with other information.

Collection of personal information
We may collect your personal information when you purchase products from our shop or when you make an inquiry.

Personal information will be collected by lawful and fair means, and the purpose of use will be notified or announced in advance. In addition, when collecting "special care-required personal information" defined in the Personal Information Protection Law, we will collect it with the prior consent of the person.

 

<Regarding the handling of personal information, etc. on the website>
About cookies and web beacons
Our website may use cookies and web beacons to understand the usage status of our services in order to improve our services and provide services that meet the needs of our users. Cookies are also used for advertising services by advertising distributors, and are used to distribute advertisements to people who have used our website in the past. These cookies and web beacons do not provide any personally identifiable information and do not adversely affect the user's computer. Although it is possible to refuse to receive cookies depending on the settings of the Internet browsing software (browser), please note that in this case some services of our website may not be available.

About SSL
On our website, we have introduced SSL (Secure Socket Layer) encryption technology in the "Contact Us" section of the top page so that customers can enter their personal information with peace of mind. By SSL, the information entered by the user is sent in an encrypted state.

About log acquisition
Our website records user information as an access log. This log includes the IP address of the user, the type of browser used, the number of accesses, etc., but does not include information that identifies an individual. Access logs are used for usage statistics and analysis, but not for any other purpose.

About the use of third-party modules
On our website, we have installed other companies' modules for the purpose of understanding the usage status of the service and delivering advertisements. Below are some of the installed modules. These providers use cookies and similar technologies to collect and process information about how our website is used. Information collected by each provider is managed based on the privacy policy of each provider. For specific providers and modules, please refer to the privacy policy page.

Provision of personal information to third parties
We may disclose personal information in accordance with the law based on legal requests or requests from public authorities. In addition, we may share personal information with partners and contractors that we use, but in that case, we will conclude an agreement on personal information protection and manage it appropriately.

Safety management of personal information
The Company implements information security measures in order to properly manage personal information. We have introduced measures to restrict access to personal information, prevent unauthorized access, and prevent information leakage and loss. In addition, we educate employees about the importance of protecting personal information through in-house education and awareness-raising activities.

Changes to privacy policy
We may review and revise our privacy policy from time to time. If there are any changes, we will notify you by appropriate means such as posting on our website. If you use our services after changing the privacy policy, you will be deemed to have agreed to the change.

The above is an overview of the handling of personal information, etc. on our website. We pay close attention to the protection of user privacy and the appropriate handling of personal information.

■ Specific matters regarding the handling of personal information ■

1.Personal information collected and purpose of use
Unless otherwise notified by other methods, the Company collects the personal information described in the following <Items of Personal Information Collected by the Shop> in connection with the following <Our Business>, Personal information will be used for the following <purposes of use>. If the purpose of use is changed beyond the scope reasonably recognized to be related to the purpose of use, the consent of the individual shall be obtained in advance. In addition, in order to facilitate business operations, the Company may outsource a part of the business and provide personal information to the subcontractor to the extent necessary to achieve the purpose of use by the Company. , the Company will appropriately supervise such subcontractors, including the conclusion of contracts regarding the handling of personal information.

<Our business>
Retail business that mainly sells apparel-related products and all business incidental or related to them

<Items of personal information collected by this shop>

• name
• Address
• Your phone number
• mail address
• password
• Shipping information
• Transaction history with this shop and its contents
• Other personal information necessary for conducting our business
• Information that can identify a specific individual by combining with the above

<Purpose of use>

• For the conclusion and performance of contracts, including the provision of products and services, between customers and the Company, management after contracts, and implementation of after-sales services for the products and services provided
• For communication necessary for providing products, services, etc. to customers and for shipping products, etc.
• To provide information on products, services, etc. related to transactions between customers and our company, and to provide information on our business activities
• For billing and collection of fees related to products, services, etc. related to transactions between customers and our company, and for preservation of credit
• To respond to inquiries from customers
• For communication between customers and our company and for notices and greetings based on social customs
• For market research, analysis of customer and marketing information, and other surveys, analyses, and research
• For the implementation of sweepstakes, campaigns, etc.
• Development for the purpose of providing new products and services, improvement of the quality of various products and services, research and analysis for utilization in marketing (including creation, use and provision of statistical data for such analysis) .)for
• To implement various measures and provide various conveniences (including, but not limited to, incentive programs such as points, coupons, cashback, etc.) to build and maintain smooth relationships with customers.
• For information on meetings, etc., of organizations sponsored by or to which the Company belongs, and for other necessary communications
• To respond to requests for materials, inquiries, opinions, etc. to the Company
• To provide corporate information and necessary contact to those who wish to work or are scheduled to work at our company
• For maintenance management of facilities, equipment and equipment, and management of their usage

2. Provision of personal information
We provide your personal information to Shopify, Inc. (hereinafter referred to as "service provider") and its affiliates located in Canada, Singapore, the United States and other countries outside of Japan. Please check the privacy policy of the service provider regarding the handling of your personal information by the service provider.

We will not provide personal information to third parties without the customer's consent, except in the following cases.

• When it is based on laws and regulations, and when it is necessary to cooperate with national organizations, local governments, or those entrusted by them in carrying out the affairs stipulated by laws and regulations
• When it is necessary to protect a person's life, body or property, and it is difficult to obtain the person's consent
• When providing to a third party (excluding overseas) by opt-out method
• When providing to a contractor outsourced to operate this shop
• When personal information is disclosed to a settlement company for identity verification, billing destination confirmation and credit investigation at the settlement company

The Company has the right to analyze collected personal information as statistical information that does not identify individuals, and may use the analysis results or provide them to third parties.

 

3. Notification of purpose of use
Regarding the personal data held by the Company, if you wish to be notified of the purpose of use of your own information, we will respond after confirming that the person making the request is the person (or his/her agent). I will.
However, if there is a risk of harming the life, body, property, or other rights and interests of the individual or a third party, or if there is a risk of harming the rights or legitimate interests of the Company, a national agency or local public entity may comply with laws and ordinances. When it is necessary to cooperate with the execution of affairs, and when there is a risk of hindering the execution of said affairs, and when it is clear from the acquisition situation, all of the purpose of use Or we may not be able to notify some of them.



4. Disclosure of personal information to the individual
Regarding the personal data held by our company, if you wish to disclose your own information, we will respond after confirming that the person making the request is the person (or his/her agent).
However, if there is a risk of harming the life, body, property or other rights and interests of the person or a third party, if there is a risk of significant hindrance to the proper implementation of our business, or if it violates laws and regulations may not be able to disclose all or part of the information.



5. Correction, addition and deletion of personal information
If you wish to correct, add, or delete your own information regarding the personal data held by our company (hereinafter collectively referred to as "correction, etc."), the person who made the request must be the person himself/herself (or We will respond after confirming that you are the agent.
However, we may not be able to respond to your request if the content of the personal data we hold is true, if special procedures are stipulated by laws and regulations, or if corrections, etc. are not necessary in light of the purpose of use. .



6. Suspension of use and erasure of personal information
Regarding the personal data held by our company, if you wish to stop using or erase your own information, we will respond after confirming that the person making the request is the person (or his/her agent) I will. However, if the information is handled within the scope necessary to achieve the purpose of use specified in advance, if the information is collected in an appropriate manner, or if the information is held in accordance with relevant laws and regulations, we will not be able to comply with your request. There are cases. Please note that if you stop using or delete all or part of the information, you may not be able to provide services or transactions according to your request.



7. Suspension of provision of personal information to third parties
Regarding the personal data held by the Company, if you wish to stop providing your own information to a third party, please confirm that the person making the request is the person himself (or his agent) Yes, we will take care of it. provided, however, that if the personal data is provided to a third party with the consent of the person concerned, if the provision to the third party is permitted by other laws and regulations, or if the provision of the retained personal data to the third party is stopped In cases where it is difficult to stop providing personal information to other third parties, and where necessary alternative measures are taken to protect the rights and interests of the individual concerned, We may not be able to comply with your request.



8. Receipt method and contact for disclosure, etc.
Please contact us using the inquiry form for the above 3 to 7 requests regarding personal data held by our company.



9. Inquiries regarding personal information
For other complaints and inquiries regarding personal information, please contact us by e-mail using the inquiry form.
Please note that we cannot respond to inquiries, etc. that do not use this method.



<Personal information reception counter>

Serendute

Email address info@serendute.com