FAQ

You can pay by credit card, PayPay, Paypal, Apple Pay, Google Pay, pay later (Payday), and convenience store prepayment.

Please refer to the following for each payment method.

■ Smartpay (*Japan Only)
You can use up to 3 deferred payments with no fees.
Credit cards are also accepted.
Click here for more information about Smartpay.

■ Credit card payment (Shop Pay)

We accept VISA / Master card / AMEX.

■PayPay

You can pay using pre-charged electronic money (PayPay balance).

■ Apple Pay / Google Pay / Paypal

You can pay using the credit card information registered for each service.

■ Deferred payment (payday)

No credit card is required, you can shop with just your email address and mobile number. Multiple purchases can be paid together by the 10th of the following month.

If you register for free with Pay-D Plus, you can use functions such as 3 installment later payments** with no split fee* and monthly budget setting.

Also, if you register for Payday Plus, the amount that can be paid later will be larger than usual.

*There is no split fee for account transfers and bank transfers.

**Registration procedure is required at the first use for 3 times later payment. In addition, it can only be used when the amount of money spent at one time is 3,000 yen or more.

■ Convenience store advance payment (KOMOJU) Settlement fee 190 yen (tax included)

・Family Mart
・Lawson
・Seikomart
・Ministop
・Daily Yamazaki

You can pay at the convenience store mentioned above. By tapping the name of the convenience store, you can check the details of the payment method.

After clicking "Complete order", you will be redirected to the convenience store payment KOMOJU.
Please confirm the payment amount and enter the payment information, and proceed to the "purchase procedure".

The payment deadline is within 3 days from the day following the order date.
We will arrange the shipment of the products in order from the customers who have confirmed the payment. *Securing stock is also in order of payment.

Please note that your order will be invalidated and automatically canceled after the deadline. In addition, the upper limit of the purchase amount is 300,000 yen (amount including tax including handling fee).

If you repeatedly cancel unpaid orders, we may refuse new orders. note that.

*If you choose convenience store payment (KOMOJU), KOMOJU will send you an email with the number necessary for payment.
If you are set to receive emails, remove the "@komoju.com" filter,
Please set up so that you can receive emails from no-reply@komoju.com.

[Regarding receipts]
The receipt issued at the time of payment at the convenience store can be used as a receipt as it is.

Upon request, we will send you a receipt by email.

Please let us know if you need any special information.

Please check our refund policy .

Please note that due to the specifications of the order system, it is not possible to partially cancel an order.

If you wish to exchange for a different size or color after completing your order, you will need to cancel your order and purchase the desired product again.

If you wish to cancel, please contact us from the inquiry form or chat.

* Please note that the product may be sold out before you can order again.

*Order cancellation may not be accepted for some ordered products, such as non-cancellable products.

Due to the specifications of the order system, it is not possible to change the payment method once confirmed.

Thank you for your understanding. If you wish to change to another payment method after completing your order, you will need to cancel your order and purchase the desired product again.

* Please note that the product may be sold out before you can order again.

*Order cancellation may not be accepted for some ordered products, such as non-cancellable products.

It is not possible to specify the date and time at the time of ordering. If you would like to specify a date and time, please check the invoice number (tracking number) provided in the shipping completion email and request it from the delivery company yourself.

Usually, your package will be tracked and delivered to you within 5-7 business days from the date of notification of shipment.

Depending on the flight status, it may take 1-2 days.

Shipping charges are as follows.

(Japan)

・Shipping fee: 700 yen (tax included)

-Customers who purchase a total of 10,000 yen (tax included) or more will receive free shipping.

(Besides Japan)

・Shipping fee: $20.00 USD

-Customers who purchase a total of 15,000 yen (tax included) or more will receive free shipping.

*Shipping to remote islands may be canceled depending on the number of orders.

■Regular products

We will ship the product within 3 to 7 business days (excluding weekends and holidays) from the day after the order is confirmed.

From shipment to arrival

Regular mail: Around 5-7 business days

Expedited shipping: Around 1-3 business days

*Please note that the day of the order is not included.

*Depending on the timing of payment, our confirmation may be the next business day. Please note.

*If you purchase a pre-order item (preorder/presale) at the same time, it will be shipped together with the item that will be shipped later.

*If a product is found to be defective, we will work with the brand to exchange it for a non-defective product, in which case delivery may be delayed. Please note.

■ Reserved products

The delivery time of reserved products (preorder/presale) varies depending on the product and the timing of the order.

*Delivery may be delayed due to production reasons. Please note.

*Depending on the timing of your order, we may already have the item in stock, so please contact us in advance if you are concerned about the delivery date.

*Even if you purchase multiple reserved items at the same time, we will send them together with the late shipping items.

■Notes on delivery ・Business days are weekdays, excluding Saturdays, Sundays, and holidays.

Please note that we do not ship products outside of business hours.

・Regarding temporary closures such as Obon, GW, year-end and New Year holidays, we will inform you on the top of the site and on SNS.

・As this is an international flight, it is not possible to specify the arrival date. Requests for specifying the arrival date for express flights can be accepted.

・As soon as the shipping procedure is completed, we will send you a shipping notification email.

・We cannot control the arrival date of regular flights as it follows the delivery schedule of each delivery company. Also, if there is a delay in delivery, we cannot guarantee anything, so if you have a specific date to wear it, please be sure to contact us before ordering and use express delivery.

・The arrival date may change due to road traffic conditions or disasters. Also, delivery to remote islands may take some time.

・Please make sure that there are no omissions in the address, building name, and room number. Please note that we cannot accept redelivery or refunds if we are unable to contact you due to an incorrect address after shipment.